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    E-Teller

    What is E-Teller?

    E-Teller gives you direct access to your account via the Internet. You can view your account history, transfer funds, make loan payments and much more. As a secure site, it is safe to use and there is no software to install. Even better, it is absolutely free.

    How to get started with E-Teller.

    Go to the Online Forms link, click on the e*teller link on the left hand side and complete the short form.

    Or you can also call a member service representative at 360-533-9990 or 1-800-533-8396 for assistance with setting up your account for online access.


     

    E-Teller Help

    Not signed up for E-Teller? Scroll up to learn how.

    E-Teller will not accept my password.

    • In your browser window (ex. Internet Explorer) go to Tools > Internet Options
    • Click Delete Cookies
    • When that is finished click Delete Files
    • When that is finished click Clear History

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    I forgot my password. Now what?

    If you have a password prompt setup to retrieve your password click on ‘Forgot your password’ at the login prompt , type in the answer to your predetermined question and your password will immediately be sent to your email address. If you have not setup a security question you can set this up by logging into your account and clicking Member Options. Click Password Prompt and then enter in the information.

    If you do not have a Password Prompt setup, call our phone center at 533-9990 or 800-533-8396. A member service representative will reset your password. When you login with the temporary password you will be prompted to change it.

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    I am getting “Page cannot be displayed.”

    Please make sure all of your windows updates are installed. To better serve you, our services are as up to date as possible. Sometimes errors may occur for members that do not have all of their updates installed. If you are having this problem, please go to http://windowsupdate.microsoft.com and follow the instructions there. If the problem still persists, please contact us at 533-9990 or 800-533-8396.

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    When I get out of my account and then try to log back in it locks me out.

    When logging out of E-Teller be sure to click Sign Out at the top of the screen. This will ensure that you can return immediately to your account if you wish to do so. Otherwise you will have to wait 20 minutes to re-login to your account.

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    How do I cross transfer funds between accounts?

    When you login to E-Teller click X Transfer on the left side. You will see a screen that asks you to put in the account number you wish to transfer to. Type in the account number and click next. You will be able to select the suffix from your account that you would like to take the money from and the suffix of the account that you would like to put it into.Note: Both accounts need to be setup for cross account transfers. For more information on doing this contact us at 800-533-8396.

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