A New Experience is Coming
Go-Live Scheduled for October 29, 2019 at 7:00 am
Important Items Before the Conversion
Check that we have your current email address on file. This will help ensure you do not miss any important reminders or notifications we will send you via email in the coming weeks.
If you utilize our Bill Pay system, your payments will need to be re-input into the new system. All bills you have setup to process on or before 10/28 will process as scheduled. Any payments scheduled on 10/29 or after will not process.
All bills that are currently setup on Bill Pay will need to be re-added into the new system. To request a list of your accounts currently setup in Bill Pay, please submit this request form and we will forward you the information.
While we are confident that this new service will greatly enhance your overall Digital Banking experience, we want to apologize for any short-term inconvenience the upgrade may cause you.
Transfer funds to both internal and external accounts
Setup automatic payments and transfers
Touch ID and Face ID security with the new Mobile App
Access multiple accounts under one user ID
PopMoney - send funds with the tap of a button to friends and family with this easy person to person solution
Frequently Asked Questions
Q. Why did you change to a new digital banking provider?
We upgraded to a new online banking provider to ensure that we provide the most innovative solutions and a rich online experience. Our motto of People Helping People means that we want to provide you with the tools necessary to help you live your best financial life, we feel that this upgrade will help you achieve your goals.
Q. When will the change take place?
We will begin the upgrade on 10/29/2019 starting at 6:00 am and the new Digital Banking, Mobile App and Bill Pay functionality will be live at 7:00 am. There will be intermittent service outages during this time.
Bill Pay is a separate system and in order to ensure correct processing of payments, our current Bill Pay system will no longer be accessible after 2:00 pm on 10/28/2019.
Q. What is different about the new solution?
There are some exciting changes with this upgrade. Digital Banking will now feature an all-in-one simplified portal where you can view all your accounts from multiple financial institutions, see exactly where your money is going with easy-to-read charts, create and track budget goals, and gain greater control of your personal finances.
Q. Will i still have all the functionality as i do now?
Yes. And more. However, you will notice that the screens and menus are different and more user friendly. For security purposes, we will no longer allow transfers between accounts for which you are not associated, but we have another built-in solution for that as well.
Q. Do I need to re-register for digital banking?
You do not have to re-register for Digital Banking. However, there are some steps you may need to take in order to access your new online banking account:
You will log in to the new Digital Banking system by inputting your account number and the first 4 letters of the primary member’s last name in CAPITALS and the last 4 of the primary’s social security number.
You can then setup a unique login identification and will have to utilize multi factor authentication (MFA) to prove your identity. MFA will send a code to an email or phone number to verify the person/device.
At first login after the conversion to the new Digital Banking system, you will be prompted to change your username and password meet the following requirements:
Must be at least six characters long
Must contain one letter
Can contain letters, numbers and the following special characters: @$*_-=.!~
Cannot contain any white space (spaces are not allowed: including before, in the middle of, or after the username)
Must be between 8 and 32 characters
Must contain characters from at least two of the following three categories:
Any special characters
Cannot contain any white space (spaces are not allowed: including before, in the middle of, or after the password)
Cannot be a sub-string of the username
Other items to note about passwords
Newly created passwords are case sensitive
Passwords do not expire
There is no policy about password reuse
Q. How can I log in with my username? Can’t I use my existing account number and username to log in to the new digital banking system?
You will need to log in to the new system the first time with your social security number. Once inside, you can set up a username. Because the new system allows you to access multiple accounts with a single sign-on, you don’t want to use a single account number as your user name.
Q. How do I view my statements?
You will be able to find online statements easily from the navigation menu once you login.
Q. Is Bill Pay information converting with Online Banking, or do I have to re-enter all of my information?
Unfortunately, the current Bill Pay system will not transfer the information over to the new system. Please take note of all of your bills that are currently being paid within the Bill Pay system and add them to the new system. We apologize for any inconvenience in this process and if we can assist you in any way, don’t hesitate to contact us. To request a list of your accounts currently setup in Bill Pay, please submit this request form and we will forward you the information.
Q. Who can I pay using Bill Pay?
You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible.
If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee. Please note that although the bill may have been paid via check, the funds don’t leave your account until the check clears - unlike the previous Bill Pay system.
Q. Which bills can't I pay with Bill Pay?
You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories.
Q. Are my payments guaranteed?
We assure that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.
If you have additional questions not answered here, please contact us at 800-533-8396. Or you can use the Contact Us Form at the bottom of our website to send questions 24/7 and we will respond to you ASAP.