Go to main content Great NorthWest Federal Credit Union
Login

Register

Download from Apple Store Download from Apple Store

Notice an issue with a card transaction?

We're here to help. Whether you don't recognize a charge, were billed incorrectly, or never received what you paid for, we can guide you through the next steps. Answer a few questions to get started.

Start Over
What type of issue are you experiencing with the transaction in question?
I did not authorize this transaction, nor did anyone authorized by me complete this transaction.
I was charged more than once for the same transaction.
I was charged the wrong amount.
I canceled this service and/or the item purchased was returned.
I did not receive the product or service.
I do not recognize the merchant or charge.
Have you attempted to contact the merchant to resolve this issue?
Yes. They were unable to resolve my issue.
No, I have not contacted the merchant.
Have you attempted to contact the merchant to resolve this issue?
Yes. They were unable to resolve my issue.
No, I have not contacted the merchant.
Have you attempted to contact the merchant to resolve this issue?
Yes, they were unable to resolve the issue.
No, I have not attempted to contact the merchant.
Have you attempted to contact the merchant to resolve this issue?
Yes, they were unable to resolve my issue.
No, I have not attempted to contact the merchant.
Platinum Plus Checking

Our exclusive checking account for our members age 55 or better. This account gives you what you need without unnecessary options you won't use. 

Apply Now  Learn More

Great Perks Checking

Great Perks Checking Account pays you 2.5% Cash Back and ATM Surcharge Fee Refunds every month you qualify. 

Apply Now   Learn More

Great Value Checking Account

This checking account has no monthly service charge and no minimum balance requirements for personal accounts. Account requires a $25 opening deposit. Our basic, simple, no-hassle account.

Apply Now  Learn More

Great Advantage Checking

Great Advantage Checking earns 5.0% Annual Percentage Yield on the first $10,000 and ATM Surcharge Fee refunds each month when qualifying criteria are met. 

Apply Now   Learn More

Cardholder Dispute Form

You need to file a Cardholder Dispute Form. 

Click one of the buttons below to either download the form to fill out and send to us, or login to your online banking to complete the form online. If you have any questions or need assistance, please contact us by texting or calling 360-533-9990. You will be assisted promptly during business hours. After hours messages will be returned the following business day.

Download Form  File Online

Fraudulent Dispute

You need to file a Fraudulent Dispute Form. 

If you have not already done so, block your card immediately to prevent further fraudulent activity and limit your liability. You may block your card 24/7 in Online or Mobile Banking or by calling 1-877-745-4582.

Click one of the buttons below to either download the form to fill out and send to us, or login to your online banking to complete the form online. If you have any questions or need assistance, please contact us by texting or calling 360-533-9990. You will be assisted promptly during business hours. After hours messages will be returned the following business day.

Download Form File Online

Contact Merchant

You need to attempt to resolve this issue with the merchant before filing a dispute. 

Visa regulations require cardholders to make a good faith attempt to resolve issues before filing a dispute. If you are unable to contact the merchant or the merchant is unable to resolve the issue, you may move forward with a dispute. If you have any questions or need assistance, please contact us by texting or calling 360-533-9990. You will be assisted promptly during business hours. After hours messages will be returned the following business day.

Card controls at your fingertips in Online and Mobile Banking.

Turn your card off/on with the click of a button. Order a new card, block your card and more - all at your fingertips.

Login Now

Traveling With Great NorthWest Cards

Traveling?

If you are planning to travel, please consider contacting the credit union before you go.  We have several countries that are currently blacklisted due to a high amount of fraud originating from the countries listed below.  Your card will not work for transactions in the following countries unless we are notified of your travel so we may modify your card to allow for these transactions. Email us using the button below or call us at 360-533-9990.

Blacklisted Countries: Romania, Latvia, Lithuania, Ukraine, Belarus, Bulgaria, Great Britain, Cyprus, Spain and Pakistan.

Your Great NorthWest FCU debit or credit card is a Visa card.  This means that your card is accepted at millions of places worldwide.  As part of Great NorthWest FCU’s fee structure, international transactions are currently assessed an International Services Assessment or ISA fee.  For current fee information, please visit our Disclosures.

Email Us

 

Card Security

Great NorthWest FCU provides a 24/7 fraud monitoring service to better protect our members from fraudulent activity. They may contact you regarding suspicious transactions from 9:00 AM to 9:00 PM. 

PLEASE NOTE

  • The analyst will not ask for complete information, only partial social security number and partial card number

  • The analyst will review the transactions in question after verification

  • Analysts will block the card if fraud is confirmed, any further action including new card orders and disputes must be followed up with the credit union directly

If at any time, you are not comfortable in speaking with the representative, end the conversation and call us directly.

 

Visa Fraud Prevention Services

In addition to the phone calls from Visa Fraud Prevention Services, we also have a system which monitors activity in REAL TIME.  Where VFPS may call you after the transaction happens to confirm whether the transaction was legitimate or not, this system will stop the suspicious transactions from being authorized.  It is a minute-by-minute monitor and stays on top of current fraud trends.  There are situations of “false-positives” where a legitimate transaction may be denied.  In this case, contact us to suppress monitoring to allow you to re-initiate the transaction for approval.

Purchase Alerts

Purchase Alerts

Take control of your account with Visa Purchase Alerts. Monitor spending with your Visa Debit or Credit Card. You can set thresholds and set up transaction types that you want to be alerted to.

To receive Visa Purchase Alerts, cardholders can sign up at Visa.com. Once enrolled, cardholders can establish specific alert triggers. 

You can also setup alerts within your Online or Mobile Banking. Login and select the account suffix you'd like to setup alerts for. If you want to setup alerts for your debit card, you should select your checking. Then select Alert Preferences. You can setup triggers for large transactions, low balance, and more. It's an easy way to stay on top of your finances! 

Setup Visa Alerts  Setup Account Alerts

Why choose us?

You ask friends and family for advice on everything, right? See what our current members are saying about us.

I’ve been a member for many years and I have always had nothing but excellent service from all the people there. I always recommend this bank to anyone!!! Please keep up the wonderful work!!!

Richard
MEMBER SINCE 2014

Ready to start your membership journey?

Join Now

Can a minor have a debit card?
Why was I charged an ISA fee?
How do I activate my debit card?
Do I get charged an ATM fee by the credit union?
Is there a charge for a new debit card?

Go to main navigation