You got questions? We got answers.
Yes! We recommend all members use alerts to stay on top of your account. If you are already enrolled in Online and Mobile Banking, simply login and select your profile image. Click on 'Account Settings' and 'Alerts'. Follow the prompts to setup which alerts you'd like and how you'd like to receive them.
For security purposes, a daily limit applies to both ATM withdrawals and POS (point of sale) transactions. The daily ATM withdrawal limit is $505, POS is $5,000. If you need to increase this limit temporarily to accommodate a large purchase or withdrawal - contact us.
If the charge was completed with a debit or credit card, you'll need to block the card as soon as possible. You may block your card 24/7 within online or mobile banking, or by calling 1-877-745-4582. During business hours, you can contact us directly. Once the card is blocked, you can complete a fraudulent dispute by accessing the support channel in your online or mobile banking account.
If the charge that cleared your account was completed with your routing and account number, you will need to contact us directly to secure your account and complete a fraudulent dispute.
We communicate with you on your terms! You can call or text 360-533-9990 during business hours. You can start a video call with us if you prefer face to face without a trip into the branch. You can email our general support at gnwfcu@greatnwfcu.com. You can also start a chat with Westley, our virtual assistant, 24/7. Within Online and Mobile Banking, you can also find the "24/7 FAQ & Support Center" to start a chat. Although we utilize multiple channels to contact you, we will never initiate a text or email requesting you to give us your online passwords. Learn more about account security.
If your checks are lost or stolen, contact us immediately to place a stop payment on the affected check numbers. You may be required to switch to a new account number for security purposes. When you contact us, provide details of the incident and a Member Service Representative will assist you to ensure your account is secured and appropriate action is taken.
Great NorthWest FCU utilizes text to communicate important account-related messages. You may opt-out anytime by replying 'STOP'.