Frequently Asked Questions

Yes! Member to Member transfers are available in online and mobile banking. From your dashboard, select "Member Transfers". You must know the other member's account number, suffix and the first three letters of their last name. 

We may place a hold on certain checks in accordance with our Funds Availability Policy, but not all checks are held. Availability can depend on the type and amount of the check, as well as your account history. Click below to navigate to our Disclosures and view our Funds Availability Policy.

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You can make a loan payment to another financial institution with an external account transfer from your Online Banking account.

Follow these steps to make an external transfer:

1. Log into Online Banking
2. Select Transfers
3. Click + External account
   1. If prompted, verify your identity with Fingerprint/Face ID or your password
4. Enter the account name, routing, and account number, and account type
5. Click the Submit button
6. Two micro-deposits will be sent to your external account within 2-3 days
   1. If you do not receive your micro-deposits within 3 business days, contact us for assistance
7. Once you have received the deposits, log in and select Transfers
8. Select the External Transfers tab under the Transfers section and verify the deposit amounts
9. Once your account is verified, return to the Transfers screen
10. Choose your From account and select the external account as the To account
11. Enter a transfer amount
12. Select More options to enter a transfer frequency and date
13. Enter an optional memo
14. Review your information and click the Submit button when you are finished

Electronic transfers can be made from your savings, checking, or credit card accounts.

Checks ordered through the credit union are fulfilled by Harland Clarke. You can order checks by clicking the button below. You will need your full routing number and account number information as well as the ending check number.

Tired of paying for checks? Our free Bill Pay service mails checks on your behalf with no need for envelopes, stamps or paying for checks. Login to your account and select 'BillPay & EasyPay' from the menu to check it out.

Order Checks  Check Out Bill Pay

In order to add or remove account owners, beneficiaries, or other designations, you will need to contact us directly. We have documentation requirements that will require signature(s). 

Skip a payment is available through Online Banking. Log into Online Banking, select Skip Payments from the menu. Your eligible loans will appear. Select the loan you'd like to skip and follow the on-screen prompts to complete. 

Follow the steps below to view mobile deposit check images in Digital Banking: 

1. Login to your account
2. Select Remote Deposits on the left
   1. If you are using the mobile app, tap the Deposit button
3. Under Deposit History, locate the check deposit
4. Tap the check icon to view a deposit image

You can view up to the last 12 months of mobile deposit images.

Funds deposited using the ATM will generally be made available in two business days from the day of deposit. However, the Credit Union may make such funds available sooner or later based on factors such as creditworthiness, the length and extent of your relationship with the Credit Union, transaction and experience information, and other relevant factors.

For security purposes, a daily limit applies to both ATM withdrawals and POS (point of sale) transactions. The daily ATM withdrawal limit is $505, POS is $5,000. If you need to increase this limit temporarily to accommodate a large purchase or withdrawal - contact us. 

If you see this in your account history, it means that a check you deposited was returned due to non-sufficient funds (NSF) in the account it was drawn from. You will want to reach out to the person or company who wrote the check to you to inquire further.

To send a wire, you'll need to ask the recipient institution for their wire information. If the amount is up to $2,500, you can complete the wire transfer over the phone. For any amount over $2,500, you'll need to complete the wire transfer at a branch.

When you're ready to open your share-savings account, please be ready with the following documentation:

• Proof of Physical Address
• Minimum Deposit of $5.00 for share-savings
  • Other minimum requirements apply for checking products
• Valid Identification
• You must know your SSN/ITIN

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