You got questions? We got answers.
As of January 1, 2012, paper savings bonds are no longer sold at financial institutions. This action supports Treasury's goal to increase the number of electronic transactions with citizens and businesses. Click here for details about purchasing savings bonds electronically. https://www.treasurydirect.gov/savings-bonds/gift-a-bond/
Great NorthWest FCU does cash-in savings bonds. Visit your local branch. You can find information and a guide on TreasuryDirect.gov here: https://treasurydirect.gov/savings-bonds/guides/cash-savings/
Courtesy Pay allows you to overdraw your account up to the disclosed limit for a fee to pay a transaction. Without Courtesy Pay, transactions will be declined and a fee imposed for returning the transaction. You may opt-in/out to overdraft coverage at any time by logging into your online banking and submitting your request. Subject to approval. Limits apply.
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Yes! We know waiting in line is never ideal. If you know you're going to need services such as: Notary, Fraud assistance, new or replacement card, PIN reset, adding or removing account owners, opening a new account and more...schedule an appointment for your local branch.
Several of our branch locations offer coin counter services. Visit our Locations page to view which location offers the service(s) you are looking for.
We do. Download our mobile app thru the Google Play or Apple App Store. Once you are registered, you can select "Deposit Checks" from the menu and follow the on-screen directions. See our Funds Availability Policy within our Membership Agreement for deposit availability guidance.
Yes, we offer free Notary Services to our members. To ensure a Notary will be available to assist you, we recommend scheduling an appointment before heading to the branch.
We do! Our Great NorthWest Retirement & Investment Services team is here to help you. Work with someone you know - our on-site financial professional can assist with:
- Wealth Management
- Insurance Planning
- 401(k) Planning
- Retirement Planning
- Multigenerational Planning
- Investment Planning
- Business Planning
- Education Funding
Schedule an appointment online and you can meet at your local branch!
We have partnered with Trust&Will to provide our members access to 20% off their services. Click the link to learn more about this program.
We do not offer this service at this time.
Yes. All branch locations except for Chehalis have Safe Deposit Boxes. Text or call us at 360-533-9990 to see what is available at your preferred branch location.
We do not buy or sell foreign currency at this time.
Yes. Once enrolled in Online or Mobile Banking, you can setup recurring payments, one-time payments and access EasyPay to transfer to a person. Login to your account and access Bill Pay and EasyPay to get started.
Yes, the credit union does offer wire transfers. You can complete a wire transfer over the phone for amounts up to $2,500. For any amount over that, you'll need to complete the wire transfer at a branch.
If you are already registered for Online and Mobile Banking, and enrolled in eStatements, simply login to your account and click the "Documents" button from your home screen. If you are not yet enrolled in eStatements, you may do so by following the above steps and following the prompts to enroll.
If you are not enrolled for eStatements, the credit union mails statements monthly for active accounts and at least quarterly for inactive accounts. Tax statements are mailed by the end of January annually.
You can make a loan payment to another financial institution with an external account transfer from your Online Banking account.
Follow these steps to make an external transfer:
- Log into Online Banking
- Select Transfers
- Click + External account
- If prompted, verify your identity with Fingerprint/Face ID or your password
- Enter the account name, routing, and account number, and account type
- Click the Submit button
- Two micro-deposits will be sent to your external account within 2-3 days
- If you do not receive your micro-deposits within 3 business days, contact us for assistance
- Once you have received the deposits, log in and select Transfers
- Select the External Transfers tab under the Transfers section and verify the deposit amounts
- Once your account is verified, return to the Transfers screen
- Choose your From account and select the external account as the To account
- Enter a transfer amount
- Select More options to enter a transfer frequency and date
- Enter an optional memo
- Review your information and click the Submit button when you are finished
Electronic transfers can be made from your savings, checking, or credit card accounts.
Checks ordered through the credit union are fulfilled by Harland Clarke. You can order checks by clicking the button below. You will need your full routing number and account number information as well as the ending check number.
Tired of paying for checks? Our free Bill Pay service mails checks on your behalf with no need for envelopes, stamps or paying for checks. Login to your account and select 'BillPay & EasyPay' from the menu to check it out.
Visit our Scholarships page to learn about our scholarships, view past winners and access the application.
There are a few ways to
- Online - Log into Online Banking, click your profile icon in the top right-hand corner, and select Settings
- Mobile - Log in to the mobile app, open the hamburger menu, tap your profile icon at the bottom, and select Settings
- By Mail - Send your new information to us in the mail with your signature
- In-Person - Bring a photo ID such as a Driver's License for identification
Skip a payment is available through Online Banking. Log into Online Banking, select Skip Payments from the menu. Your eligible loans will appear. Select the loan you'd like to skip and follow the on-screen prompts to complete.
Follow the steps below to view mobile deposit check images in Digital Banking:
- Login to your account
- Select Remote Deposits on the left
- If you are using the mobile app, tap the Deposit button
- Under Deposit History, locate the check deposit
- Tap the check icon to view a deposit image
You can view up to the last 12 months of mobile deposit images.
To stop payment on a check, you can request a stop payment by telephone, by mail, or in person. The stop payment will be effective if the Credit Union receives the order in time to act upon it. You need to provide the account number, date, exact amount of the check, and the check number. If the information is incorrect or incomplete, the Credit Union will not be responsible for failing to stop payment on the item. An oral stop payment order will lapse within fourteen (14) days unless continued in writing within that time. A stop payment confirmed in writing will remain in effect unless the Credit Union is notified in writing to release the stop. See our Fee Schedule for current fee information on Stop Payments.
No, there is no fee for mobile deposit.
To send a wire, you'll need to ask the recipient institution for their wire information. If the amount is up to $2,500, you can complete the wire transfer over the phone. For any amount over $2,500, you'll need to complete the wire transfer at a branch.
We assign limits based on your account relationship with us. Your limit will vary depending on length of relationship and other criteria. Contact us directly to find out what your daily limit is.
To access Voice Teller, call: 1-877-234-2288
TruStage is a leader in insurance and our exclusive partner for insurance solutions. Visit our member's only TruStage page to claim your free AD&D coverage and see what other solutions are available to you.
You may receive an offer in the mail for insurance from TruStage or see their marketing material on our emails and in our branch lobbies. View our Privacy Policy if you have questions regarding how we share your information. If you would like to opt-out of TruStage communications, please call us at 360-533-9990 during business hours and a representative can assist you.
We communicate with you on your terms! You can call or text 360-533-9990 during business hours. You can start a video call with us if you prefer face to face without a trip into the branch. You can email our general support at [email protected]. You can also start a chat with Westley, our virtual assistant, 24/7. Within Online and Mobile Banking, you can also find the "24/7 FAQ & Support Center" to start a chat. Although we utilize multiple channels to contact you, we will never initiate a text or email requesting you to give us your online passwords. Learn more about account security.
Great NorthWest FCU utilizes text to communicate important account-related messages. You may opt-out anytime by replying 'STOP'.
Courtesy Pay is a service which pays your overdraft transactions instead of returning them. If you are not enrolled in Courtesy Pay and a transaction attempts to clear your account with insufficient funds, you will be charged a Return Item Fee and the transaction will be declined. If you are enrolled in Courtesy Pay, we will pay the transaction for the same fee. Learn more about Courtesy Pay.